FAQ

Absolutely. At Rivix Luxury, authenticity is our top priority. We source our products directly from reputable designers and authorized distributors, guaranteeing that every item you purchase is genuine.

Yes, we do have personalization options, please refer to the product page or contact our customer service team for inquiries about personalization.

Simply browse our collections, select the items you wish to purchase, and add them to your shopping cart. Proceed to checkout, where you will enter your shipping and payment information to complete your order.

We accept a variety of secure payment methods, including Visa, Mastercard, as well as Apple Pay.

Yes, your security is paramount. We use industry-standard encryption technologies to ensure that your personal and payment details are protected during transmission and storage.

We aim to process orders within 3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Please contact our customer service team as soon as possible if you need to modify or cancel your order. We will do our best to accommodate your request, but changes may not be possible once the order has been processed for shipping.

We offer shipping to all over UAE. Please refer to our Shipping Policy page for a comprehensive list and any applicable restrictions.

Shipping costs are 20AED flat rate for orders under 300AED, and free delivery for orders above 300AED. Click the link or more information (https://www.rivixluxury.com/shipping-policy).

Delivery times vary based on the shipping destination and the shipping method chosen. Estimated delivery times are provided at checkout. Please note that these are estimates and may be subject to delays beyond our control.

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website, where you can track the progress of your delivery.

The delivery carrier will typically leave a notification card with instructions on how to arrange a redelivery or pick up your order from their local depot.

We want you to be completely satisfied with your Rivix Luxury purchase. If for any reason you are not, you may return unworn and unused items within 5 days of receiving your order, provided they are in their original condition with all tags and packaging intact. Please see our full (https://www.rivixluxury.com/return-policy) for detailed instructions.

To initiate a return, please visit our [Link to your Returns Portal or explain the process, e.g., contact customer service, fill out a return form]. Follow the instructions provided to arrange for the return of your item(s).

Yes, we do offer free return shipping within UAE.

Unfortunately, we currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Once your return has been received and inspected, we will process your refund within 5 business days. The refund will be credited back to your wallet in Rivix’s website.

While creating an account is not mandatory, it offers benefits such as faster checkout, order tracking, and the ability to save your preferences.

You can create an account during the checkout process or by clicking on the “Account” or “Register” link on our website and following the prompts.

If you forget your password, simply click on the “Forgot Password” link on the login page and follow the instructions to reset it.

We are committed to protecting your privacy. Your personal information is handled securely and in accordance with our (https://www.rivixluxury.com/privacy-policy). We do not share your information with third parties except as necessary to fulfil your order and as required by law.

Our customer support team is available to assist you. You can reach us via email: info@rivixluxury.com , WhatsApp at (+971544388839), or through our business hours are (Monday to Friday from 10AM TO 8PM).

We strive to respond to all inquiries as quickly as possible, typically within timeframe 24 business hour.